Home » Refund

Refund

Content on refunds for high-risk payments: how and when to return funds to the customer while protecting MID health and conversion. We explain refund vs void vs chargeback (and reversals), full/partial/pro-rata refunds for subscriptions and trials (CIT→MIT), refunds-before-dispute playbooks (Ethoca/Verifi RDR), return-to-source rules by rail (cards/APMs/ACH/crypto), and customer comms (clear descriptors, refund emails, timelines).
Operations & risk: refund windows and cut-offs, velocity/amount limits, abuse & friendly-fraud patterns, AML/KYT checks on large refunds, negative settlements and reconciliation (webhooks + refund files), VAT/tax adjustments, and effects on cascading/routing KPIs. Rail specifics include card auth→capture→refund flows, ACH/eCheck returns vs refunds, wallet credits vs original method, and crypto payouts/off-ramps where applicable.

Good use cases for this tag: how-to guides, policy templates, dispute-avoidance funnels, acquirer/PSP capabilities comparisons, and engineering patterns for safe, automated refunds at scale.